Refund and Returns Policy – Website Design Services

This Refund and Returns Policy explains how JTDBlast OU (“we”, “us”, or “our”) handles refunds, returns, and exchanges for digital products, services, and other offerings sold on our website.

1. Digital Products

Due to the nature of digital goods (e.g., website templates, plugins, design assets), all sales are final. Once a digital product has been downloaded or accessed, we cannot offer a refund or exchange.

However, a refund may be issued if:

The product was not delivered or is inaccessible due to a technical error on our end
The product is significantly different from the description provided
You have a valid reason, supported by evidence, and submit a request within 7 days of purchase

2. Custom Services

For custom design, development, or consulting services:

Partial or full refunds are possible only before work has begun
Once work has started, any refund is at our discretion and based on the amount of work already completed
No refunds will be issued after final delivery, unless the service was not provided as agreed

3. How to Request a Refund

If you believe you are eligible for a refund, please contact us at [email protected] with the following information:

Your full name
Date of purchase
Product or service name
Reason for the refund request (with details and screenshots if applicable)

We will review your request and respond within 3–5 business days.

4. Chargebacks

If you initiate a chargeback without first contacting us, we reserve the right to dispute the charge and block your access to future purchases or services.